Internship Support

    Responsibilities :
  • Provide timely and professional assistance to customers via phone, email, or chat to help resolve technical issues or answer questions.
  • Diagnose technical problems, identify root causes, and guide customers through step-by-step troubleshooting processes.
  • Maintain records of customer interactions, including details of inquiries, complaints, and resolutions, for future reference.

  • Requirements :
  • Strong written and verbal communication skills to interact effectively with customers and colleagues.
  • A basic understanding of computer hardware, software, operating systems, and common troubleshooting procedures.
  • A focus on providing excellent customer service and a willingness to go the extra mile to help customers.
  • The ability to analyze issues, think critically, and provide logical solutions to technical problems.
  • Willingness to work collaboratively with team members and be receptive to guidance and feedback from mentors.

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