Internship Support

Responsibilities :
• Provide timely and professional assistance to customers via phone, email, or chat to help resolve technical issues or answer questions.
• Diagnose technical problems, identify root causes, and guide customers through step-by-step troubleshooting processes.
• Maintain records of customer interactions, including details of inquiries, complaints, and resolutions, for future reference.


Requirements :
• Strong written and verbal communication skills to interact effectively with customers and colleagues.
• A basic understanding of computer hardware, software, operating systems, and common troubleshooting procedures.
• A focus on providing excellent customer service and a willingness to go the extra mile to help customers.
• The ability to analyze issues, think critically, and provide logical solutions to technical problems.
• Willingness to work collaboratively with team members and be receptive to guidance and feedback from mentors.

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